Support Portal 
FAQs Lite 
Testimonials Lite 
FAQs v3 
Includes: Data 
Includes: Fragments 
Includes: Code 
Notices 
Translation Manager 
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Delivery (With Sub-Categories)
Information about delivery of your products
Sub Cat 1
Do I need a specific template to use Support Portal?
No. Support Portal will work equally well on any template you choose to download and install on your Joomla CMS.
For advice and information on installing Support Portal please check out our knowledge base.
How long will it take to set up Support Portal?
This depends entirely on the size of your website. Support Portal has been designed to be completely customisable so you can alter every aspect to suit your individual requirements.
If you have a small website and want just a simple support section, require a small set of FAQs and knowledge base articles for example - it will simply take approximately 10 minutes of your time.
If however, you want to take the time to add a large number of knowledge base articles and FAQs then it will obviously take longer.
The initial set up of Support Portal will literally take just a few minutes - however depending on the size of your website and the detail you want to provide to your users - it can take anything up to several hours.
Whichever way you choose we are confident that you will be happy with the results and Support Portal will create a professional organised support section to your website of any size.
To view the extensice features of Support Portal and learn how you can create you unique support portal click here
Another Sub Cat
What knowledge do I need to use Support Portal?
In order to use Support Portal a knowledge of the popular CMS Joomla is required. Please click here to find out more about Joomla.
Support Portal has been designed to be very easy to use and can be completely tailored to suit your individual requirements.
If you do need help with any aspect of its use feel free to submit a support ticket to us and we will get back to you.
Please take a look at our knowledge base to find information and advice on installing and configuring Support Portal - we are hoping that all the information you will need to use Support Portal is covered in the FAQs and knowledge base.
What do I need before I buy Support Portal?
Before you purchase Support Portal you need to have downloaded and installed the popular CMS Joomla.
Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.
Click here for more information on Joomla. Or if you haven't yet downloaded your copy of Joomla please click here.
What if I need an invoice for my purchase?
As we use PayPal it is quite possible to get an invoice for your purchase through this system.
PayPal will automatically email you a sales invoice for your purchase.
Can I track my order?
You can track your delivery by clicking on “My Account" and selecting “Order Tracking” on the left hand side under “Account Options”.
Can I choose to have my order delivered in the evening?
Our delivery slots are between 6 and 10pm in the evening, Monday to Friday, just select at checkout. Subject to availability.
Place your order before 12 midday (or before 11am on a Friday) and receive your order the very same day*
*Exceptions apply. Your delivery options will be confirmed at the time you order.
Check our Terms and Conditions for full details.
The total charge for this delivery option is £6.99.
Can my order be delivered on sunday?
Place your order before 10PM on Saturday via our website for delivery on Sunday* and be ready for the week ahead. Subject to availability.
*Exceptions apply.Your delivery options will be confirmed at the time you order.
Check our Terms and Conditions for full details.
The total charge for this delivery option is £6.99.
Can my order be delivered on the same day?
We can now deliver to you on the very Same Day* Monday – Friday for just £3 more as long as you order before 12 midday, (before 11am on a Friday). Subject to availability..
*Exceptions apply. Your delivery options will be confirmed at the time you order.
Check our Terms and Conditions for full details.
The total charge for this delivery option is £6.99.
Can I send an order to a friend?
Our Send to a Friend Service means your order can be delivered to a friend or neighbour*.
*Full payment by credit/debit card transactions only. You can pre-register up to five alternative UK residential delivery addresses online at my account. Check our terms and conditions for full details.
Payment
How to pay
How do I pay for my order?
There are a number of ways to pay for your order. To find out how, please select from the options below.
- Online
- Over the phone
- On a mobile phone
- Using a gift card
Which payment methods can I use?
Orders Placed Online
We accept: Claire's Cakes Gift Cards, Visa, Mastercard, American Express, JCB, Delta and Maestro/Switch cards and Paypal.
Orders Placed By Phone
We accept: Claire's Cakes Gift Cards, Visa, Mastercard, American Express, JCB, Delta and Maestro/Switch cards.
Please note we don’t accept Visa Electron or Connect for telephone payments.
Please note we no longer accept cheques as a method of payment.
How can I get free home delivery?
FREE NOMINATED DAY DELIVERY WHEN YOU SPEND £150
You can get free nominated day delivery when you spend £150 or more per order, per delivery address in the UK. This offer excludes orders containing gift cards.
The free delivery offer is subject to availability.
To use this offer, choose nominated day delivery from the delivery options menu, enter FREENDAY in the promotions box at checkout and click Apply.
Free delivery promotions
We occasionally run free delivery promotions in our email newsletter. Click here to sign up to our weekly email.
Products
What can I do if I lose the recipe information?
Don't worry! The recipe information can be accessed by logging in to our website and selecting the mix you have.
Are your mixes suitable for vegetarians?
Yes, all of our products are suitable for vegitarians. Other nutritional information can be found along with the product but if you have a specific enquiry then please contact us.
What is the shelf life of your products?
All of our products have a 6 month minimum shelf-life, so don;t worry that the mix needs to be used straight away.
Recipes
Can I have the recipe for your products?
We are very proud of the recipes we have created for our mixes however we choose not to publish them.
Personalising Products
Can I add a gift tag to a product?
Yes! We offer a range of gift tags, you can write your own message or choose a pre-written message for your gift. We also offer a range of wrapping to make sure your gift is perfect.
