Support Portal
Only 39.99 USD
The ultimate help desk component!
A fully customizable ticketed support system offering comprehensive components to manage your website.
From integrated email ticketing and FAQs to testimonials and a custom field system, this product can be adapted easily to fit your website and your business to offer your customers an excellent service.
Help Desk
Ticketed Support
Each support request is raised as a ticket by your customer, they don't have to be logged in to your website to do this - the email address they supply will be issued with a password which they can then use to track the progress of their ticket.
Tickets can be automatically directed to handlers based on department, product or category.
Customize your support
All areas of the support process are entirely customizable to ensure you can have the best fit - from products and departments to the status of a ticket and it's priority, you decide.
Email Integration
The initial support request from a user can be submitted via email and will generate a ticket to ensure it is tracked and replied to.
Settings you choose will provide users and handlers with email notifications each time a ticket is created or an action is taken. The email templates are WYSIWYG editable so can be changed easily to stay up to date with your business.
Users and handlers can either reply to tickets via email or by logging in to your website.
Ticket handler list view
Tickets can be listed in the way you prefer, based on the fields you have set within it. Fields can be turned or or off to be included in search functions, enabling ticket handlers to perform searches on any relevant information field within a ticket.
Process forwarding, private administrator comments
Assign your ticket handlers with which product, department and category tickets they can deal with. This will determine how the system distributes tickets to handlers. Tickets can be forwarded to other departments, handlers or users as required.
Other features include full audit trail available for every ticket raised and private comments can be added to a ticket by a handler which the user will not see.
Customizable fields
Tickets are fully customizable, with unlimited fields for information display or input available.
Custom field permissions are assigned by you, allowing user see and edit, user see handler edit or only handler see and edit options.
An easy plugin system is available to create your own custome field types.
Full language / ACL support
Full multi language support allows our components to fully integrate with a multi language website.
Joomla! Access control list support (ACL) allows you to restrict parts of your support system based on the user's Joomla! group.
Ticket groups
With highly customizable permissions, ticket groups simply allows a set of users to share tickets.Additional Features
FAQs
- Customizable throughout including multiple view options
- Multiple categories available
- Category listing module
- FAQs editable on the frontend and backend of your website
- Search FAQs including Joomla! search integration
- Featured FAQs view
- FAQ tags - group together similar FAQs
Testimonials
- Testimonials can be written directly on your website
- Full moderation and captcha
- Both general and product specific sections
- Module to list testimonials
- Moderate testimonials in the dedicated section or anywhere they are seen on your website.
Knowledge Base
- Library of articles grouped by product and nested categories.
- Rate and comment on articles, search or browse by rating or comment
- Attach files to articles
- Easy print article button available
- Customizable view modes
Glossary
- A glossary of terms used on your website.
- Tooltips highlights glossary terms throughout your website
- Can be displayed on one page or grouped by letter
- Joomla! content plugin to display anywhere on site
- Content plugin is not required to display in Freestyle components
Announcements
- List of announcements displayed
- Optional display of user comments
- Includes a module to display the most recent announcements
Main Menu
- Simple page linking to all parts of the support system
- Can be displayed as a grid or a list with varying amounts of columns, icons can be resized to suit
- Customizable icons
- Customizable text
- Add your own items linking to other parts of your website
Technical Info
Support Portal Technical Requirements
Support Portal has the following technical requirements:
- Joomla 3.5 and above
- PHP 5.3 or later
- MySQL 5.x
For parts of the system, certain php modules need to be enabled. These are as follows:
- Built in Captcha : Requires GD image library (
php_gd) - Checking Email accounts for support tickets : Requires IMAP library (
php_imap). Note: This library is required even if you are only checking a POP3 mail account.
Recommended PHP Modules:
- Full support of multi byte strings : Requires Multi Byte String library (
php_mbstring). Note: The product full works without this library, enabling it ensures full compatability with non ASCII strings.
Please ensure that you have the most current version of your copy of Joomla installed. Our components and extensions are developed and tested only with the most recent versions of Joomla.
Support Portal
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