• Option Search FAQs and KB when opening a ticket
• Access level on custom fields (affects users only), allows hiding of fields for certain users
• New Price / currency custom field entry
• Options to configure how closed tickets getting email replies behave - can either re-open, open new ticket or ignore the email
• Glossary alt words on frontend content edit
• Option to not cc handler when opening ticket for user
• Improved KB search
• Improved FAQ search
• Add support for onContentBeforeDisplay triggers for FAQs, KB, Glossary etc content plugins
• New Plugin "Default Handler Preferences" to allow setting of the default ticket handler prefs. Also allows all users prefs to be reset.
• EMail old handler when ticket forwarded
• Custom print layouts now work with batch printing
• New rating custom field plugin
• Better email trim config
• Fix issue with email replies not being correctly assigned when from a handler
• Fix some users not being able to reply to a ticket via email (when cc'd etc)
• Fix display of attachments and tags in ticket list
• Fix several IE 11 issues
• Fix caching issues
• Fix user not being able to cc other users correctly
• Fix user not being able to reply to unregistered ticket correctly
• Fix unreg ticket being accessesd by reference being read only
• Fix permissions on parsed css files when saving settings if needed (doesnt always work, will only change if permission to). This fixes issues with files being marked as read only etc.
• Custom fields set to unregistered user only or registered users only are not correclty hidden on the admin interface when not needed
• Fix un categorized kb articles from not showing in search

• Fix unreg message
• email all settings not working correctly
• Fix merge ticket notices
• Fix shortcut links

2.5.3

• Fix several plugins
• Fix several bugs

2.5.2

• Fix search issues on admin tickets not always working correctly

2.5.1

• Improved ticket sorting for users
• Can now create user when opening ticket for registerd user
• Fix inline images posted with size not being properly converted to attachments
• Fix wrong custom field being output in email template
• Fix messagehistory tag in email template not working

2.5.0

• Several small fixes

2.5.b3

• Allow custom field checkboxes and text areas be required
• Allow custom field to have user defined required text
• Clarify max file upload sizes
• Stop email check causing errors
• Fix report errors

2.5.b2.20

• Fixed many errors from b1

2.5.b1.2027

• Ticket and ticket message rating system
• Updated user interface to use new code style
• Unified template variables so all use same syntax etc
• Updated all base email templates to HTML
• Allow ordering of KB Article Attachments by entering manual ordering info
• Properly truncate cron and email fetch logs based on setting
• Limit open tickets plugin - can now limit per ticket group as well as user
• Auto clear email logs option
• Detect out of office and auto response email replies and ignore them when importing email
• Allow multiple entries to be linked within a admin url, ie: http://www.domain.com/index.php?option=com_fss&view;=admin_support∏=1,2,3
• Accordion mode when selecting product and department for a ticket (Optional)
• New ticket wysiwg editor code: [class="alert alert-info"]Content[/class] - Div with class
• New ticket wysiwg editor code: [sclass="alert alert-info"]Content[/class] - Span with class
• New ticket wysiwg editor code: [icon]clock[/icon] - IcoMoon / Glyph Icon output
• All email templates now HTML based instead of text. You can reset to the default template using the "Reset" button when editing a template
• New option to always show the user reply form within a ticket
• New option to show the user reply form at the bottom of the message list
• New option to show messages in reverse order on a ticket for a user
• Auto clear logs correctly
• EMails now correctly show the sender and recipient within the text of the email
• Lots of other bug fixes
• Fix lessc conflict with other components
• Fix duplicate insert bug on reply
• Fix conflict with scripts down when opening a ticket (will also fix issues with other badly written plugins)

2.4.4

• Improve searching tickets with short terms and allow extra wildcards on short search terms. Can no search for 'Re%' or similar for tickets starting with Re in the subject
• Advanced search now allows multiple products, departments, categories, status etc to be selected (Joomla 3.4+ only)
• Skip auto replies and out of office replies when checking for emails for importing to a ticket
• Auto clear email fetch log after XX days. Can be configured in settings.
• Pluign 'Limit opened tickets' -> Added option to include all users in group in ticket count
• Added ability to reorder KB Article attachments
• Apply "Search: Support non latin text" to FAQs and KB search
• Open related ticket plugin - Added options to configure what and how it works
• Fix problem with some bs3 tempaltes and modal popups not working correctly
• Fix KB links being incorrect sometimes

• Fix search on admin tickets not returning correct results

2.4.3

• Added search option for glossary
• New limit open tickets plugin - limits how many tickets a user can open in a specific time period
• Fix resend ticket password not redirecting back to ticket correctly
• Fix handler forward email not being sent correctly
• Fix issue when upgrading from a 1.x release not keeping the ticket handlers correctly
• Stop crash when mcrypt not installed
• Fix mb encoding issue when the mb module is not available
• Fix some sh404sef issues

2.4.2.2009

• New EMail Notifications - Extras plugin to send notifications when custom fields are changed.
• Option to search non latin style languages (such as chinese or japanese) text within tickets correctly.
• Profile CF plugin - New source - Joomla linked contact
• Block bots from accessing the ticket system in case of badly configured permissions
• Show permission preview on main admin permissions page
• Insert canned reply menu changed to popup when on mobile device
• Insert canned can now be set to popup always
• New GUI Plugin for sending a ticket to an email address
• Fix issue with hiding super users from handler select dropdowns
• Fix User Reply to User email notification not passing subject and body to template correctly ("EMail Notifications - Extras" plugin)

2.4.1.2003

• Fix cron not running correctly

2.4.1

• Add redirect to admin message when a handler is viewing a ticket in user side interface
• If handler views a ticket in user area, redirect to correct admin location automatically
• Form replies : Added option to change ticket status on posting
• Allow WYSIWYG editor pasting to be customized - Can now paste raw, filtered, plain text or disable for both users and admins
• Support pasting of images from Chrome and IE (Firefox was supported for this before). Should also work in Opera and Safari but untested at moment.
• Fixes to custom fields not always showing correctly in ticket lists and as part of a custom format subject
• Fixes to plugin interface on Joomla 2.5
• Stop blank message being added when no reply entered.
• Fix my settings bug having incorrect reply action setting first time settings are viewed
• Ticket EMail Account test function was broken

2.4.0.1995

• New "Support Portal Additions" package. Install this to add additonal features to the component
• Ticket List report builder - build your custom ticket list reports with whatever fields you require
• Form based canned replies - new form based canned reply system for creating your own tepmplated canned replies
• Google map / address selection custom field plugin
• New plugin interface for configuring and enabling Freestyle Support Plugins
• Option to send an auto login code withing the email links for both users and admin
• Restricted domain list for openeing unregistered tickets
• Google map / address custom field plugin
• Fix ticket list per page settings sometimes not applying until logging out and back in
• Fix combo custom field options not storing order correctly sometimes
• Stop Bootstrap 3 fixes from being loaded in the admin interface
• Fix jomSocial custom field profile display
• Easy social social custom field profile display

2.3.4.1992

• Couple of other small fixes

2.3.4.1991

• Added {user_names} email tag to output a comma separated list of all users on the ticket
• Fixes to ticket subject format, new option to decide if it only applies when no subject is entered or not
• New cron plugin system
• Allow custom code to be run on reports to fetch data
• Fixes to error when certain combination of glossary settings were enabled causing broken reply pages
• Fix white screen issues with 2.3.4.1988 with certain combination of cron settings

2.3.3.1987

• Changed recaptch over to use new system
• Option to allow users to change ticket status
• New advanced department select mode. Allows searching and pagination of departments when opening a ticket
• Product groups - group your products by category and sub category
• New option to hide search box in advanced product and department select mode
• Added 'Translate' button to Main Menu items to allow easy display in multiple languages
• Allow ticket messages to be quickly displayed in reverse order (admin view only)
• Allow glossary to be displayed within ticket messages
• All plugins now enabled or disabled within the Components -> Freestyle Support -> Plugins interface.

2.3.2.1980

• Tickets can now be sorted by custom fields. Set the "In List" option on a custom field to enable this.
• Improved ticket handler select dropdown when opening a ticket, including extra options
• Fixes to importing images pasted into emails
• Ticket list ordering now correctly works on search results
• Fix open ticket for registerd user issues
  

2.3.2.1977

• Additional options for validating ssl certs when checking accounts for emails.
• EMail Trimming is now customizable. See instructions on Ticket EMail Accounts page
• EMail fetch will use Reply-To address over From address if specified in the email
• Emails to handlers will now be sent in the handlers specified language
• Fix Joomla 3.4 pagination controls in admin
• Fix SQL Combo cf plugin displaying incorrectly in ticket lists
• Make "Ticket subject format" setting apply even when subject is entered.
• Fix logout when opening a new ticket not working
• Fix output of bbcodes in html
• Correctly send private ticket message notification emails

2.3.1.1972

• Option to hide custom field when opening ticket
• Allow handlers to open ticket for unregisterd user without an email address.
• Option to allow users to view un registered tickets by entering ticket reference instead of email. Also an option to not require password, so just ticket ref can be used.
• SQL Combo custom field plugin
• Can now search canned replies on edit page
• Pasted images not showing correctly on user side of ticket system
• Remove empty products from KB product listing
• Stop categories being listed on empty KB product
• Fix truncation of utf-8 strings in main menu descriptions
• Fix issue with users with in a group with a group id of 0 from being recognized as handlers under some situations
• Testimonials product ordering not working
• Product ordering not working on backend sometimes
• Fix some links in ticket messages not being correctly detected, or having a . at end.
• Better file upload temporary file handling. No longer get (1) etc added to filenames, and actual path and filename fully hidden from users
• Fix out of office not working correctly on latest version of Joomla
• Fix translations of ticket status in a couple of places
• Added several missing translation strings

2.3.0.1965

• Forward to ticket product and handler have new options regarding handler and auto assigning etc
• If announcement template uses a character limit on body, show read more if needed
• Allow template parser to limit characters output, ie {body,150} to only output first 150 characters. This applies to all html templates and email templates
• New ticket delete option in ticket Tools menu
• Better logging for DB changes
• Wildcard support for all searches in system. Use * in search to use. Other operators are also allowed (see http://dev.mysql.com/doc/refman/5.5/en/fulltext-boolean.html)
• Missing translations in several places
• New User list plugins (see in components/com_fss/plugins/userlist/)
• Attachment file formats can now be entered as a regular expression if needed
• Profile custom field plugin now supports JomSocial
• Alert user forwarding to another handler if handler is left unchanged
• Dont use newlines in canned replys. Fixes format issues under certain conditions
• Report title translations in permissions screen
• Fix issue with permissions and large number of products, departments, categories and Joomla user groups not saving correctly
• Report filter SQL now parses for parameters

2.3.0.1961

• Added searching to the new profile field
• New naming on the admin permissions pages to make things easier to follow
• New SQL custom field with templated output. Run a SQL command, and provide a HTML output template to create your own custom field plugin easily
• Captcha options for new tickets
• Can now hide both subject and message when opening support tickets
• New Help Text for ticket thanks message
• Fixes to reporting print translations

2.3.0.1959

• Max upload size settings for ticket attachments (separate settings for users and admins)
• Limit file types of ticket attachments (separate settings for users and admins)
• Added {user_id} and {username} to tags available within report SQL
• Better report SQL errors and debug options
• Test Email Sending button in settings pages
• Full SEF/SEO support for entire component
• Added full address output to user profile plugin
• New email send options when multiple recipeients : Send as separete emails, or using To: or Bcc:
• When opening a ticket for a user, if the handler is not the assigned user, add them as CCd so they can view the ticket
• New GUI pluing system to allow custom html code and output generated through php code within the system
• GUI Plugin integrations for admin tab bar and tools menus plus a couple of other places
• Easy profile support for custom field profile plugin
• Rewrite/refactor of large chunks of code to be cleaner and easier to maintain
• Lots of tidying up on settings pages
• >2gb file uploading now works correctly for support tickets
• Better drag and drop for file uploads
• Stop forms being submitted while files are uploading
• Ticket group email settings not being used on open ticket emails
• Several fixes for the Login/Register page
• Fix to user ticket pagingation not working
• Fix missing page count select on admin pages for Joomla 3.3 and above
• Fix broken icons on editor toolar

2.3.0.1931

• Can now add aditional users and emails to a ticket via a url when creating for a admin. http://freestyle-joomla.com/products/support/freestyle-support-portal/user-guide/ticketed-support/url-shortcuts#url-shortcuts-131
• Reply and close option for users
• Option to not send closed email when status dropdown is used to close a ticket
• New file upload system for support tickets including progress bar, drag and drop and multiple file selection (Only for Joomla 3.x)
• Custom field entries now have magnifying glass icon to search for other tickets with same custom field value
• My Tickets links now a dropdown allowing greater flexability, can view own tickets, cc'd ticket or specifically assigned to handler ones
• Autodetect the Bootstrap v3 tempalte setting
• Detect and warn about iframes being redirect to main window
• Custom field aliases
• Full RTL support
• New option to remove 'create ticket for' links
• New attachment storage options to allow attachments to be better organized
• New attachment tools page to reorganize and trim attachments
• New "Login/Register" menu item type that will redirect to a specified page on regiser or login. Styles same as the open ticket login/register
• Fix couple of format and value bugs with calendar cf plugin
• Fix issue with glossary alternate words not displaying correctly
• Fix issue with overlapping glossary terms not displaying correctly
• Fix user not being able to add ticket group members to a ticket
• Removed show date option from announcement module, it is no longer needed.
• Fix bug with ticket message links with formatting included not displaying correctly
• Changed how super users are listed as handlers to be consistant everywhere and the "Hide super users from dropdowns" now works in more places
• Tweaked email import to better get rid of the included previous message
• Fix problem with tabs on permission pages not properly changed on some setups
• Can specify default date range for reports by using the lastmonth tag in a daterange filter. Options: blank for last 3 months, lastmonth thismonth lastweek thisweek
• More bootstrap v3 template tweaks
• Tweaks to FAQ accordion mode
• Warn user when too many input variables on permissions pages

2.2.2.1926

• fix issue when saving javascript in a custom field not properly saving html tags
• New EMail Check Log listing emails that have been seen and imported as tickets etc
• Several tweaks and improvements to report system
• Idle tickets report
• Fix glossary words with numbers in not linking to correct words sometimes
• Link on Combo custom fields when viewing a ticket to show tickets with the same value
• New router that makes the urls slightly nicer (also makes sh404sef work much better with Freestyle Support)

2.2.1.1916

• Fix SCEditor when using jQuery 1.11.1