You can have unlimited numbers of open support tickets on your website. You can keep a highly organised set of open tickets,closed tickets and on-going tickets.
You can set up specific departments for your tickets to go to and they can be organised by product. You can even get automatic emails when you receive a support ticket and assign certain emails to certain departments or products, i.e. sales or technical support departments.
To see a full list of features for the ticketed support module please click here.