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Knowledge Base - Freestyle Support Portal changelog

For the current change log, please see the downloads section. Changes for v1.10 and below are listed here.

Please Note: Not all of these versions are made publically available.

For a list of changes in v1.9 since v1.8.8b please see the link below.

Change log for 1.10.0.1580

Multiple language support has been enabled through all parts of the component (Translations not currently available for Custom Fields, these are still being worked on and will be available soon)
Full Joomla access level restrictions are now enabled through all parts of the component
Settings from the Joomla menus are now also available in a new "View Settings" section on the backend so settings can be changed without needing a menu item for each individual section
Support Ticket status are now fully customizable
Ticket attachments that are images can now be viewed in browser
Testimonials and comments are now paginated
Announcements use the same templating system as comments so the html can now be easily customized
Ticket attachment filename can be customized to include the username and date
Tighter security regarding the tickets and attachments that users and handlers can view
Fix "Model class fsssModelSettings not found in file" error when K2 is installed
Reset views and ratings for KB articles
Settings to allow ticket handlers to view messages in oldest to newest order (in the "My Settings" page within the support admin view)
FAQs default view mode is now accoridan instead of popup
KB default view mode now accordian when listing articles in a category
Customizable date and datetime formats in settings
Timezone used within freestyle support can now be tweaked in the settings page
When creating an account on the site any unregistered tickets from the user will be appended to that account automatically
Plugins and modules no longer cause fatal errors if main component is not installed
Announcement can now be sorted in reverse order on Joomla backend
Fixes for incorrect links when using multiple language menus
Glossary content plugin can now exclude certain content on your site
Fixed a bug where kb categories were displayed incorrectly when nested
Settings pages will now remember previously selected tab upon saving
Default per page setting for each places pages are used
Lots of other small bug fixes

Change log for 1.9.2.1539

Fix FAQs search for SEO problem.
Fix install issue for Joomla 1.5
Edit FAQs on backend now saves author correctly
Filters on frontend content edit are now applied correctly after a save
FAQ Tags are no longer listed multiple times

Change log for 1.9.2.1522

No login setting now also works on view ticket page
Emails for unregistered ticket users can now be edited
New ticket admin options in My Settings (on ticket admin pages), redirect to open tickets page when replying or closing a ticket
Fixes for accordian display under IE 7 and 8
Link users in ticket admin to com_community if it exists

Change log for 1.9.2.1508

More SEO/SEF fixes
Fix problem when Freestyle Testimonials and Freestyle FAQs modules both enabled at the same time
Added a few non translated strings to the ini file

Change log for 1.9.2.1500

Fix for MiloSEF, and other sef components will behave better
Fixed ticket by email issue with some exchange server setups producing an empty ticket message
Added ticket date to options for ticket reference number.
Fixed bug on some server setups with KB categories not displaying correctly

Change log for 1.9.2.1488

Can now select a category on the kb all articles menu item
New ticket email template option to show all of the tickets messages in an email
Fixed add more testimonials link under certain menu setups
Product details popup on admin side now working correctly
Fixed error when saving ticket groups on frontend

Change log for 1.9.2.1486

Fix SQL injection bug

Change log for 1.9.2.1480

Joomla 3 Compatability
Fix issue when updating and no admin user

Change log for 1.9.1.1400

Fix issue with site on mixed http and https
Added full timezone support for the dates within the system
Fix bug relating to dates in Joomla 1.5 causing php errors
Retain custom field value ordering
Fixed ticket printing bug with firefox
Fix php 5.2 issues with calendar plugin
Removed a few php notices
Fix bug with choosing handler when no handlers present

Change log for 1.9.1.1392

All dates and times now use the Joomla timezone and are stored in the database in UTC
Smart search plugins for Joomla 2.5 (for FAQs, KB Articles and Announcements)
New glossary content plugin to allow freestyle glossary to be used on joomla articles

Glossary now works on announcements
Fixed several spelling errors
Added Featured FAQs section (enable in the menu item linking to your faqs)
FAQs list module (can list featured faqs or faqs in a category)

Please Note: The FAQ and KB Articles modules are not currently working on Joomla 1.5

Change log for 1.9.1.1387

Option to convert main menu items to use the language files instead of the database for the text. This allows translations of the main menu easily instead of using now commercial FALang component.
Setting to allow the ticket handler to be selected when creating a new ticket. This can be set to none (as it is now), user (so users can choose which handler thay would like) or admin (so only admins creating tickets for users can do this, ).
Fixes for tickets in IE6
New module for listing kb articles. Can display recent, most viewed, highest rated, or random articles.
Can now hide either subject or message when creating a support ticket.
Tickets now support sending an email on ticket close.
Tickets now support sending an email when automatically closed.
Updated calendar plugin to allow the current date/time to be set as a default
Update calendar plugin to always store the date in mysql format instead of the display format
Allow blocked users to create tickets as an unregistered user
Fixed warnings on support admin interface when there are no comments in the database
Fixed php notice relating to custom fields
Fixed a few html errors when viewing unregistered tickets
Custom fields now format correctly when displayed in an email
Option to disable the dupe email check when creating unregistered tickets
Option for ticket email account to allow emails from the joomla from address

Change log for 1.9.0.1278 - 1.9.1.1357

Can now forward ticket to another product, as well as department
Fix breadcrumbs path bug in KB
Fix php error for kb search plugin
Update the ticket updated timestamp correctly when chaning status and priority
Tweaks to ticket tabs
Show closed date and time when viewing a closed tickets details
Tweaks to ticket print
Plugins for custom fields when used on tickets
Removed duplicate "Ticket Status" menu item
Added {admin_link} field to ticket email templates
Option to only keep x days cron logs
Allow ticket responses from any address option
Decode and =?UFT?B style email text when importing as tickets
if ticket email from address is no-reply@ try to find an alternate address in subject (helps with extrnal forms)
Fixes to help when multiple Freestyle products are installed at same time
Fix Freestyle FAQs missing js file
Update  virtuemart product import for v2 of virtuemart
Added support for Tags on FAQs

Change log for 1.9.0.1273

Fixed javascript issues within admin part of product
Fixed several IE6 problems with the support system
Fix testimonials html layout problem under certain settings conditions
Fixed issue with accordian not working correctly in IE7 or below

Change log for 1.9.0.1254

Update jQuery uage to no longer have issues with certain templates
Added date range to andvanced ticket search
Added ability to change a tickets category
Improved mod_imap warnings for tickets by email

Change log for 1.9.0.1248

Testimonials, KB and Announcement comments can now be moderated from the Joomla backend
Several bug fixed

Change log for 1.9.0.1246

Fixed minor compatability issues with Joomla 2.5

Change log for 1.9.0.1228

Fixed some help files not being correctly install
Fix ticket email bug relating to duplicate messages
"You must be logged in to create a support ticket." message sometimes incorrectly displayed
Fixed issue with FAQs Lite relating to not having content edit ability

Change log for 1.9.0.1224

Better testing of ticket email cron jobs
Testing of multiple cron accounts now works correctly
Comment moderation now works with K2 correctly. (This may have fixed other comment moderation issues too).
Changes to js linking fixing possible problems in Ticket Groups, Content Editing, and a few other places.
Cron log made simpler, more informative, and easier to read.
Fixed testimonial module maximum length setting
Fixed problem with glossary when using / or \ in the glossary word
Fixed php warning when editing a comment
Ticket admins can now always create a ticket for an unregistered user, even if this is disabled on our site.
FAQs now use the correct glossary setting (were using the kb one)
Support main menu text now runs through translator so you can use the language ini files to translate the main menu.
Fix for testimonail adding not showing a confiirmation of posting under certain conditions
Updated support admin text to be more consistant across various screens. 

 
Change log for 1.9.0.1199

More information in email cron log
Can now run a ticket email account check directly from the ticket email accounts page
Fixed accordian on cron log
Testimonials module max comment length now working correctly
Change testimonails js from mootools to jquery (inline with most of the rest of the component), which fixes some odd js issues
Fix displaying of testimonial add button when testimonial permissions were set to anyone, but global permissions for comments were restricted
Default testimonials permissions changed to anyone can add
Remove user "Post Reply" button when posting a ticket reply button to prevent user confusion
PHP error when trying to view a ticket when not logged in
Option to disable inline ticket replys for users
Glossary fix so works much better with phrases
SQL error when creating the first faq or kb article from front end content editor

Change log for 1.9.0.1194

Page title settings from Joomla 1.6 and 1.7 now fully implemented
Fix JS error when publishing content items on frontend

Change log for 1.9.0.1188

Can now delete comments and testimonials
Can now edit the content of comments and testimonials
User ticket reply will now open in a new page if javascript is disables
Layout fix for "My Settings" under certain templates
Settings and Templates on backend now have apply button

Change log for 1.9.0.1182

Fix for SQL error when browsing tickets

Change log for 1.9.0.1181

Enabled Joomla built in updater

Change log for 1.9.0.1180

Fixed KB search reset broken under certain settings combinations
Fixed sql error when linking directly to a product in the kb with no articles
Added view link on content edit screen to view an article
When less than 5 items are show, pagination controls are hidden
Added My Settings to support admin page.
Can set default number of tickets per page when in support admin
Can group tickets listed in support admin by Product, Department, Category, Ticekt Group and Priority

Change log for 1.9.0.1176

Fixed error in language file
Added option to display kb sub categroy icons at half size

Change log for 1.9.0.1175

Fix bug in initializing email templates
Extra translation support for settings pages

Change log for 1.9.0.1168

Changed all include paths to full paths.. stops some occasional problems when installing on IIS
New option to change the size of the subject box when opening a ticket
Larger file upload box for tickets
Fixed bug with routing sometimes making invalid links
Fix bug with custom text module causing SQL error with no text selected
Fixed the incorrect text on the main menu

Change log for 1.9.0.1165

Update process will not copy all the images multiple times
Option to have all support action links as buttons
Fix but in comments when no moderations are specified
Fix page title setting bug
Frontend content edit articles now have an apply button
Frontend content edit articles now have an save and new button
Frontend content publishers can now set published state when editing an article
Frontend content publishers can now change the articles author

Change log for 1.9.0.1147

Pages now pay attention to the menu items show title setting, and will hide the page title if set to
Can now link to a KB article with &only=article on the link to only display the article text

Change log for 1.9.0.1144

Fixed bug in ticket fields sometimes being saved against the ticket handler instead of the ticket user
Fixed bug in main menu not showing all menu items when muiltiple menus set up
Fixed bug in main menu not showing menu admin form dropdown for Admin icon and Groups icon
Fixed custom fields of non support type not saving properly

Change log for 1.9.0.1143

When listing announcements, faqs and kb articles, if the user is able to edit the articles, then links to the edit are displayed
Unpublished announcements, faqs and kb articles are now listed when browsing if the user has permission to edit that article
Backend now lists fields available for email templates when editing them

Change log for 1.9.0.1124

Added upgrade complete message when updating version
Files added to ticket private messages are now not visible to the tickets user, just the ticket handlers
Ticket private comment button renamed to "Add Private Comment"

Change log for 1.9.0.1123

Fixed bug with frontend content manger and faqs/kb arts with no read more section
Fixed FAQs not saving with an order number when created with frontend content manager
Make upgrade log clearer as to what it is

Change log for 1.9.0.1122

Added option for when user is opening a ticket, the product and department can be clicked on instead of clicking and the next
Added option to change the width and height of the user ticket reply text area
Added option to change the width and height of the admin ticket reply text area
Remove old Testimonials backend end menu on update

Change log for 1.9.0.1120

Added "Users Groups" to handler ticket information page
Added "Groups" search to ticket advanced search
Added "Users Groups" to "With All Details Listed" ticket list template
Fixed glossary bug relating to terms with multiple words not displaying correctly
Fixed testimonials add form showing unpublished products
Fixed testimonials bug where testimonials were sometimes not being displayed correctly
Fixed testimonials css bug
Fixed problem when attaching a file to a ticket message that it wasnt display inline in the reply list

Applies To

Freestyle Support Portal

Related Articles

New in Freestyle Support Portal v1.9

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Testimonials

Truly simple and easy to use extension with some nice features. The support is friendly and helpful. Freestyle states they are still evolving their features and will be adding new ones soon. Check the site often and if you use it, keep it updated. Ov... Maguscorvin @ 2013-04-13, 16:49
I have been using this component for sometime now and only thought it fair to offer a review.
The component is worth every penny they charge. I use everything except the testimonial section on my site, replacing numerous other components, this ... Jeffk @ 2013-04-13, 16:53
Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and s... damellio @ 2013-04-13, 16:47
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48
Great product and great people to manage tickets !
The support is very professionnal, and the product is easy to use.

And this product is living, improvemenst and updates are here ! Aymeric @ 2011-07-29, 04:25