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Announcements - Support Portal Additions available

Administrator @ 14 April 2015

A new support portal addon component has been published at http://freestyle-joomla.com/downloads/freestyle-support-portal-addons/freestyle-support-portal-addons-support-portal-additions-package.

It adds some new features to an existing install of Freestyle Support Portal. Currently the following additions are available:

  • Advanced form based canned reply system - Allow custom forms to be created for the entering and creating of a canned reply
  • Custom Report Builder - Nice web interface to allow building of list ticket reports with your custom fields available. Also allows full customzation of the report output.

This is intended to add new features that are of a more experiment nature, the we dont really want to include in the core package. We will be adding more to the additions bundle soon. Hopefully the next addition will be timed tasks for support ticket, such sending an email when a ticket has been a certain status for 3 days etc.

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