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Announcements

23 July 2010

Version 1.6.1 of Freestyle Support Portal Released!

Version 1.6.1 of Freestyle Support Portal has now been released fixing a minor bug with the box surrounding the Knowledge Base comments section.

ALSO: Look out for Version 1.7 coming soon with lots of new features for the ticket support section, knowledge base and FAQ sections.

We will email all customers when this new version is released within the next month.

Thanks

Freestyle Joomla Team

01 July 2010

Version 1.6.0 stable released!

Freestyle Joomla are pleased to announce the latest version of Freestyle Support Portal is now available for download - version 1.6.0!

Version 1.6 beta, which contained the new language templates, has now been taken out of beta mode and has been developed ino the new stable version of 1.6.0 after successful testing.

The latest version also features various minor bug fixes, ability to delete and archive support tickets.

Our Plan

Our plan now is to begin developing all the additional features people have requested over the past few weeks and months now we are happy with the stable version containing the language templates. These will be available in version 1.7.

If you have a suggestion for additional features please let us know by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Click here to download the latest version of Freestyle Support Portal - the ultimate 5 in 1 help desk Joomla extension.

 

11 June 2010

Latest upgrade for Freestyle Support Portal available

We are pleased to announce that version 1.5.8 of Freestyle Support Portal is now available with the following changes -

  • Misc. bug fixes - fixing the recaptcha bug

We have alos released version 1.6 beta 2 which features the language templates to translate Freestyle Support Portal into any language, also features

  • Ability to delete and archive closed support tickets

 

We are currently in the process of developing version 1.6 stable which will feature all the recent bug fixes and additional features, as well as the language templates. Please keep checking back in announcements for the release date which is expected to be very soon.

Thanks,

Freestyle Joomla

04 June 2010

New Update Available - V1.5.7

Freestyle Joomla are pleased to announce Verion 1.5.7 of Freestyle Support Portal has been released to fix various bug problem in the testimonials module and email system within the ticket support area.

Version 1.5.7 replaces version 1.5.6 of Freestyle Support Portal - however, we do still have version 1.6 beta available which includes language templates.

If you ahve any issues with either of these download please feel free to submit us a support ticket and we will always get back to you in a very timely fashion.

Thanks,

Freestyle Joomla Team

 

20 May 2010

Version 1.6 beta of Freestyle Support Portal released!

Freestyle Joomla are pleased to announce that version 1.6 beta of Freestyle Support Portal has been released that now supports language translation.

Version 1.6 beta contains language templates so you can translate your Joomla website into any language! All you need to do is edit the site_lang file in language templates in the back end.

You still get all the amazing features of Freestyle Support Portal too!

Thanks,

Freestyle Joomla Team

10 May 2010

Help Support Freestyle Support Portal

If you are a customer of Freestyle Joomla we would like to ask for your support in submitting a review to our Joomla Extensions Directory for any of our 3 products.

To add a review for Freestyle Support Portal please visit http://extensions.joomla.org/extensions/clients/help-desk/11912

To add a review for Freestyle FAQs Lite please visit http://extensions.joomla.org/extensions/directory-a-documentation/faq/11910

To add a review for Freestyle Testimonials Lite please visit http://extensions.joomla.org/extensions/contacts-and-feedback/testimonials-a-suggestions/11911

We would really appreciate your support in spreading the word about Freestyle Joomla!

 

Have you used Freestyle Support Portal on your website?

Send us your URL and we will link to it from our website! Gain exposure for your website and showcase your use of Freestyle Support Portal. Send your URL to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

09 April 2010

Version 1.5 Released

All versions of Freestyle Joomla products updated to v1.5

We have updates all our products to v1.5 and are pleased to announce the following changes:

Freestyle Support Portal
  • Allow message to be sent only to the new ticket handler when forwarding a ticket as well as the usual message to the user.
  • View the previous ticket messages while replying to a ticket.
  • Optionally allow unregistered users to create a support ticket.
  • Custom fields now editable when viewing a ticket.
  • Permissions on custom fields, can be editable by user, visible to user and editable by handler, or just visible to handler.
  • Handler can create ticket for a user.
  • Forward ticket to a different user.
  • Customizable front page.
  • Can now add extra icons to the support main page for your own content.
  • Bug fixes regarding the email system
  • Removed a few stray debug messages from the code.
Freestyle FAQs Lite
  • Misc bug fixes
Freestyle Testimonals Lite
  • Fixed bugs relating to user management features of the component.
We have decided to skip a couple of version numbers for the Lite modules to keep everything inline with Freestyle Support Portal, so dont worry about missing a few versions!

 

Please click here to see detailed features of Freestyle Support Portal.

Or click here to purchase your version of Freestyle Support Portal.

07 April 2010

New versions now released

New versions released for all 3 Freestyle Joomla products!

Freestyle Joomla are pleased to announce the release of Freestyle Support Portal version 1.4, Freestyle FAQ Lite version 1.3 and Freestyle Testimonials Lite version 1.3.

We have improved the following features

  • Various major security updates

Freestyle Support Portal is a 5 in 1 component for Joomla that allows you to have a support portal on your website including

  • Knowledge base
  • FAQ section
  • Testimonials
  • Ticketed support system
  • Announcements

You get all 5 modules for the price of one! Freestyle Support Portal will provide you with a professional and highly organised support area for your users.

Please click here to see detailed features of Freestyle Support Portal.

Or click here to purchase your version of Freestyle Support Portal.

22 March 2010

Version 1.3 released!

Freestyle Support Portal version 1.3 released!

Freestyle Joomla are pleased to announce the release of Freestyle Support Portal version 1.3.

We have improved the following features in Version 1.3

  • New upgrade process - simply uninstall and re-install the modules instead of overwriting files via FTP - Freestyle will automatically save your existing data
  • New combined installer - no need to install multiple zip files in the Joomla admin, now install just one
  • Back up and restore your data
  • Ability to import data from Freestyle FAQ Lite and Freestyle Testimonials Lite when you upgrade

Freestyle Support Portal is a 5 in 1 component for Joomla that allows you to have a support portal on your website including

  • Knowledge base
  • FAQ section
  • Testimonials
  • Ticketed support system
  • Announcements

You get all 5 modules for the price of one! Freestyle Support Portal will provide you with a professional and highly organised support area for your users.

Please click here to see detailed features of Freestyle Support Portal.

Or click here to purchase your version of Freestyle Support Portal.

03 March 2010

Freestyle FAQ Lite and Testimonials Lite Arrive!

We are pleased to announce the arrival of our Free Lite modules version 1.1!

Freestyle Joomla are pleased to announce the arrival of the Freestyle FAQ Lite and Freestyle Testimonials LIte modules versions 1.1.

These two modules are based on the two modules within the full version, Freestyle Support Portal. They are designed to provide you with a free taster of the functionality of Freestyle Support Portal.

  • New upgrade process - simply uninstall and re-install the modules instead of overwriting files via FTP - Freestyle will automatically save your existing data
  • New combined installer - no need to install multiple zip files in the Joomla admin, now install just one
  • Back up and restore your data

We believe that once you sample the exceptional functionality of Freestyle FAQ Lite and Freestyle Testimonials Lite you will then be able to see the benefit of the full version Freestyle Support Portal - this will give you more advanced FAQ and testimonial modules, as well as a knowledge base module, ticketed support system and an announcements module - all for the price of one normal component!

Please click here to download Freestyle FAQ Lite or freestyle Testimonials Lite

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