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15 November 2017

Support Portal

The new version of our popular Support Portal component is here!

See changelog for version below:

  • Improved ticket sorting for users
  • Can now create user when opening ticket for registerd user
  • Fix inline images posted with size not being properly converted to attachments
  • Fix wrong custom field being output in email template
  • Fix messagehistory tag in email template not working
15 November 2017

SQL Manager Update!

Version includes: 

This now available in the downloads section of our site!

15 November 2017

New Support Portal Features and Fixes!

Below is the changelog for the new release of our Support Portal component.


  • Several small fixes


  • Allow custom field checkboxes and text areas be required
  • Allow custom field to have user defined required text
  • Clarify max file upload sizes
  • Stop email check causing errors
  • Fix report errors


  • Fixed many errors from b1


  • Ticket and ticket message rating system
  • Updated user interface to use new code style
  • Unified template variables so all use same syntax etc
  • Updated all base email templates to HTML
  • Allow ordering of KB Article Attachments by entering manual ordering info
  • Properly truncate cron and email fetch logs based on setting
  • Limit open tickets plugin - can now limit per ticket group as well as user
  • Auto clear email logs option
  • Detect out of office and auto response email replies and ignore them when importing email
  • Allow multiple entries to be linked within a admin url, ie:,2,3
  • Accordion mode when selecting product and department for a ticket (Optional)
  • New ticket wysiwg editor code: [class="alert alert-info"]Content[/class] - Div with class
  • New ticket wysiwg editor code: [sclass="alert alert-info"]Content[/class] - Span with class
  • New ticket wysiwg editor code: [icon]clock[/icon] - IcoMoon / Glyph Icon output
  • All email templates now HTML based instead of text. You can reset to the default template using the "Reset" button when editing a template
  • New option to always show the user reply form within a ticket
  • New option to show the user reply form at the bottom of the message list
  • New option to show messages in reverse order on a ticket for a user
  • Auto clear logs correctly
  • EMails now correctly show the sender and recipient within the text of the email
  • Lots of other bug fixes
  • Fix lessc conflict with other components
  • Fix duplicate insert bug on reply
  • Fix conflict with scripts down when opening a ticket (will also fix issues with other badly written plugins)


  • Improve searching tickets with short terms and allow extra wildcards on short search terms. Can no search for 'Re%' or similar for tickets starting with Re in the subject
  • Advanced search now allows multiple products, departments, categories, status etc to be selected (Joomla 3.4+ only)
  • Skip auto replies and out of office replies when checking for emails for importing to a ticket
  • Auto clear email fetch log after XX days. Can be configured in settings.
  • Pluign 'Limit opened tickets' -> Added option to include all users in group in ticket count
  • Added ability to reorder KB Article attachments
  • Apply "Search: Support non latin text" to FAQs and KB search
  • Open related ticket plugin - Added options to configure what and how it works
  • Fix problem with some bs3 tempaltes and modal popups not working correctly
  • Fix KB links being incorrect sometimes
15 November 2017

Translations Manager Fix!

Version of Translations Manager includes fixes for non western languages in auto translate sometimes not working.

This can now be found in the Downloads section of our site!

15 November 2017

Translations Manager New Version

Version of Translations Manager Includes:

  • Added option to change base language you are translating from


15 November 2017

Support Portal Fix

Fix for version, this fixes the search on admin tickets not returning correct results.

This is version

15 November 2017

Support Portal Fixes and Updates

Version of Supoort Portal includes:

  • Added search option for glossary
  • New limit open tickets plugin - limits how many tickets a user can open in a specific time period
  • Fix resend ticket password not redirecting back to ticket correctly
  • Fix handler forward email not being sent correctly
  • Fix issue when upgrading from a 1.x release not keeping the ticket handlers correctly
  • Stop crash when mcrypt not installed
  • Fix mb encoding issue when the mb module is not available
  • Fix some sh404sef issues
15 November 2017

Includes: Data New Release!

This new release features:

  • New date picker field type

This can be found in the downloads section of our site!

15 November 2017

Support Portal

Version of Support Portal includes:

  • New EMail Notifications - Extras plugin to send notifications when custom fields are changed.
  • Option to search non latin style languages (such as chinese or japanese) text within tickets correctly.
  • Profile CF plugin - New source - Joomla linked contact
  • Block bots from accessing the ticket system in case of badly configured permissions
  • Show permission preview on main admin permissions page
  • Insert canned reply menu changed to popup when on mobile device
  • Insert canned can now be set to popup always
  • New GUI Plugin for sending a ticket to an email address
  • Fix issue with hiding super users from handler select dropdowns
  • Fix User Reply to User email notification not passing subject and body to template correctly ("EMail Notifications - Extras" plugin)


15 November 2017

Support Portal Fix

Version is:

  • A new fix for the cron not running correctly has now been released!


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