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03 October 2012

Joomla 3 Test Version

We have released a version of Freestyle Support Portal for Joomla 3. This is a test version, so there may still be some bugs. Please let us know some feedback on this release.

Get the new version here

01 October 2012

Joomla 3 Support

Sorry for the slow Joomla 3 support. There has been a large ammount of changes that cause issues with Freestyle Support. We have been wokring on the joomla 3 release for a while but were not expecting the final release quite so soon.

A version of Freestyle Support Portal and the FAQs/Testimonials products will be released in the next couple of days.

 

04 September 2012

Unable to view your support ticket list?

It seems there is a strange bug with the 1.9.1.1400 upgrade that is resetting one of the settings on Freestyle Support Portal. If you have updated to this version recently and are having problems viewing your tickets in the support admin pages, please try the following:

Goto your joomla backend, under components -> Freestyle Support -> Templates. Then goto the support tab, and ensure that the "Admin list template" option is set to classic.

Thanks

Freestyle Support

07 August 2012

Smart Search and New Modules

We have just released v1.9.1.1392. This new version has several new features.

Included is the newly created Smart Search plugins for Joomla 2.5 users to integrate Knowledge base, FAQs and Announcement searching into their sites.

The FAQs section has also has some nice new features added, including a new "Featured FAQs" section so you can highlight some of your important faqs, and a new module for listing FAQs. We have also added a module for listing KB Articles.

Only minor changes to the support system for this release, the main change being email notifications on a ticket being closed.

The standalone Freestyle FAQs product will be updated with the new changes shortly.

Please see the change log kb article for a complete list of changes.

I know we published a "Plan for the future" in a new article a few months back, and we have not really stuck to what the plan was due to various reasons. Rest assured that development on Freestyle Support, and our other upcoming Joomla products is still progressing (although slower than we would have liked due to other commitments). More time has been available for development recently so the pace has increased a little, and quite soon we will be back to being focused soley on Freestyle Joomlas components and extensions full time.

I will get a new plan outlined and published as soon as we have worked out the best approach going forward with what we want to do with our products.

Thanks

Adam Clarke
Freestyle Joomla Lead Developer

21 May 2012

New Versions v1.9.1.1332

We have just released v1.9.1.1332. This version fixes all know issues relating to FAQs, KB Articles and Announcements with certain content plugins. Also includes several other bug fixes that have been reported in the last few days.

10 April 2012

Support for Joomla 1.6 and 1.7

We have re-added support for Joomla 1.6 and 1.7 due to popular demand. Support for these versions of Joomla will remain for the forseeable future.

Thanks

Freestyle Joomla

21 March 2012

Freestyle Products v1.9.1 released

Update:

We have just released 1.9.1.1302 which fixes compatability problems when multiple Freestyle components are installed at the same time.

 

New Releases Available!

  • Freestyle Support 1.9.1.1301
  • Freestyle FAQs 1.9.1.1301
  • Freestyle Testimonials 1.9.1.1301

New Features:

  • Plugins for support custom fields (some examples and documentation will be available in the next week or so)
  • Can now change the product on a ticket
  • Cron log now auto trims to reasonable size (based on setting)
  • Support ticket printing
  • Allow unknown email addresses to reply to a support ticket option
  • Many bug fixes
  • FAQ Tags

The features that are relevant to FAQs and Testimonials will also apply to those products.

Joomla Version Support

Due to the recent security problems with Joomla 1.6, 1.7 and 2.5, we have decided to drop support for the older, less frequently patched versions of Joomla, and from now on we will be primarily supporting Joomla 2.5 only.

Joomla 1.5 will still be supported within the product, but will no longer be extensivly tested for bugs. There may be the odd feature that ends up being Joomla 2.5 only, but at the moment, the 1.5 and 2.5 version of the Freestyle products are currently identical feature wise.

Freestyle In The Future

We have been very busy with non Freestyle Joomla commitments recently, so unfortunatly the long awaited v2 has been making very little progress.

Due to this we have decided to start adding some of the things that have already been created for v2 into the 1.9.x versions. We have already done this in some of the previous versions, but we are planning a much wider set of features being copied into 1.9.x.

The plan for the features to be copied, or created from scratch are as follows:

Version 1.9.2:
  • Premade ticket replies
  • KB Tags
  • Better interface for editing FAQ and KB tags
  • Improvements and updating of the custom field plugins, including several example plugins that integrate with other software
  • Custom Field plugin support for Testimonials/Comments to allow the integration of things like user avatars, along with other possibilities
Version 1.9.3:
  • Support for custom status types
  • Ticket reporting
Version 1.9.4:
  • Products and departments will be able to be set to allow only specific sets of users to open tickets for them. This will use our plugin architecture to allow additional integrations with other software (eg, allowing a customer to only open tickets for products that they have purchased through virtuemart on your site)
  • Several planned UI improvements on the ticket admin side
Version 1.9.5:
  • Live KB/FAQ search when creating a ticket
  • Better linking to site content from the support ticket replies
  • HTML support for support ticket replies

So this is the current plan. It may change, and things are very liklely to be shuffled around, and extra things added. Timescale wise, things are uncertain, but we are hoping for 2-3 weeks for each new version depending on available time.

Once this lot has been added to v1.9, we will be back working on v2, which fixes many of the core issues with the product in terms of both development, and from a user perspective.

08 February 2012

New version released! v1.9.0.1254

We have released a new version of several of our products. Freestyle Support Portal, Freestyle FAQs and Freestyle Testimonials have all been updated.

The new versions can be obtained from our downloads section as usual, or if you are using Joomla 1.6 or above, through the auto component update.

We have changed the way the javascript on the components works, and it will now work correctly with the recent templated from places such as YooTheme, RocketTheme and several others. The recent jQuery issues have been caused due to some templates forcing the inclusion of jQuery only once on your site (a good thing). Freestyle used a customized version that would not conflict with any other javascript frameworks. Both the templates forcing only one jQuery, and our customized version both were trying to accomplish the same thing of not having your javascript libraries conflict with each other.

Freestyle now uses the same method that the template creators are using for its jQuery inclusion, so will now work correclty with all templates available.

Also, for Freestyle Support, we have added more visible checks for mod_imap being available on your server. mod_imap is required for the tickets by email system to function, and some users were having issues due to this.

Other changes:

  • Ability to search for tickets with a date range
  • Can now change the tickets category
  • Several other bug fixes
08 February 2012

Dutch translation for Freestyle Support Portal available

We have added a Dutch translation for Freestyle Support Portal to our downloads section. If anyone has any other translation for Freestyle Support Portal available, if you send them to use we can make them available for other users. Download here.

Many thanks to Wim Vandekerckhove for the Dutch translation.

 

30 January 2012

New Version with changes to testimonial moderation

Due to much demand, we have released a new version (v1.9.0.1248) that allows testimonials, kb comments, and announcement comments to be moderated from the Joomla backend.

You can still moderate from the front end of your site under the "Admin: Main Page" menu item as well. There are no permissions checked for the moderation on the Joomla backend, it is assumed that if a user has access to this section of the site, then they also have permission to moderate comments.

Thanks

Freestyle Joomla Team

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