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Frequently Asked Question - Why do I need a ticketed support system on my website?

Why do I need a ticketed support system on my website?

Ticketed support systems provide a very professional feedback system for you and your users. Once a user submits a support ticket, they can be easily tracked by both parties, it is easy to reply to them, you can send documents back and forth without having to search through lots of emails and get confused.

Support tickets also require customers to specify which product/category they are referring to therefore making it easy for you to organise queries, users can set a priority so you know what tickets are more urgent and it provides a highly organised and very professional support system.

To see the full list of features for the ticketed support system please click here.

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