We have re-added support for Joomla 1.6 and 1.7 due to popular demand. Support for these versions of Joomla will remain for the forseeable future.

Thanks

Freestyle Joomla

Update:

We have just released 1.9.1.1302 which fixes compatability problems when multiple Freestyle components are installed at the same time.

New Releases Available!

• Freestyle Support 1.9.1.1301
• Freestyle FAQs 1.9.1.1301
• Freestyle Testimonials 1.9.1.1301

New Features:

• Plugins for support custom fields (some examples and documentation will be available in the next week or so)
• Can now change the product on a ticket
• Cron log now auto trims to reasonable size (based on setting)
• Support ticket printing
• Allow unknown email addresses to reply to a support ticket option
• Many bug fixes
• FAQ Tags

The features that are relevant to FAQs and Testimonials will also apply to those products.

Joomla Version Support

Due to the recent security problems with Joomla 1.6, 1.7 and 2.5, we have decided to drop support for the older, less frequently patched versions of Joomla, and from now on we will be primarily supporting Joomla 2.5 only.

Joomla 1.5 will still be supported within the product, but will no longer be extensivly tested for bugs. There may be the odd feature that ends up being Joomla 2.5 only, but at the moment, the 1.5 and 2.5 version of the Freestyle products are currently identical feature wise.

Freestyle In The Future

We have been very busy with non Freestyle Joomla commitments recently, so unfortunatly the long awaited v2 has been making very little progress.

Due to this we have decided to start adding some of the things that have already been created for v2 into the 1.9.x versions. We have already done this in some of the previous versions, but we are planning a much wider set of features being copied into 1.9.x.

The plan for the features to be copied, or created from scratch are as follows:

Version 1.9.2:

• Premade ticket replies
• KB Tags
• Better interface for editing FAQ and KB tags
• Improvements and updating of the custom field plugins, including several example plugins that integrate with other software
• Custom Field plugin support for Testimonials/Comments to allow the integration of things like user avatars, along with other possibilities

Version 1.9.3:

• Support for custom status types
• Ticket reporting

Version 1.9.4:

• Products and departments will be able to be set to allow only specific sets of users to open tickets for them. This will use our plugin architecture to allow additional integrations with other software (eg, allowing a customer to only open tickets for products that they have purchased through virtuemart on your site)
• Several planned UI improvements on the ticket admin side

Version 1.9.5:

• Live KB/FAQ search when creating a ticket
• Better linking to site content from the support ticket replies
• HTML support for support ticket replies

So this is the current plan. It may change, and things are very liklely to be shuffled around, and extra things added. Timescale wise, things are uncertain, but we are hoping for 2-3 weeks for each new version depending on available time.

Once this lot has been added to v1.9, we will be back working on v2, which fixes many of the core issues with the product in terms of both development, and from a user perspective.

We have released a new version of several of our products. Freestyle Support Portal, Freestyle FAQs and Freestyle Testimonials have all been updated.

The new versions can be obtained from our downloads section as usual, or if you are using Joomla 1.6 or above, through the auto component update.

We have changed the way the javascript on the components works, and it will now work correctly with the recent templated from places such as YooTheme, RocketTheme and several others. The recent jQuery issues have been caused due to some templates forcing the inclusion of jQuery only once on your site (a good thing). Freestyle used a customized version that would not conflict with any other javascript frameworks. Both the templates forcing only one jQuery, and our customized version both were trying to accomplish the same thing of not having your javascript libraries conflict with each other.

Freestyle now uses the same method that the template creators are using for its jQuery inclusion, so will now work correclty with all templates available.

Also, for Freestyle Support, we have added more visible checks for mod_imap being available on your server. mod_imap is required for the tickets by email system to function, and some users were having issues due to this.

Other changes:

• Ability to search for tickets with a date range
• Can now change the tickets category
• Several other bug fixes

We have added a Dutch translation for Freestyle Support Portal to our downloads section. If anyone has any other translation for Freestyle Support Portal available, if you send them to use we can make them available for other users. Download here.

Many thanks to Wim Vandekerckhove for the Dutch translation.

Due to much demand, we have released a new version (v1.9.0.1248) that allows testimonials, kb comments, and announcement comments to be moderated from the Joomla backend.

You can still moderate from the front end of your site under the "Admin: Main Page" menu item as well. There are no permissions checked for the moderation on the Joomla backend, it is assumed that if a user has access to this section of the site, then they also have permission to moderate comments.

Thanks

Freestyle Joomla Team

Freestyle Support Portal now has prelimenary support for Joomla 2.5. We have done a good ammount of testing, and made some minor changes that should allow everything to work correctly.

A new version v1.9.0.1246 has been released with these changes. The new version can be downloaded here. A changelog for this new version will be available soon in the usual place.

Please let us know by opening a support ticket if you find any issues that we may have missed with Joomla 2.5 compatability.

Freestyle FAQs and Testimonials have also been updated with the same changes.

Freestyle FAQs Download
Freestyle Testimonials Download

Freestyle Translation manager will be tested with Joomla 2.5, and updated if necessary over the next few days.

We have added a russian translation for Freestyle Support Portal to our downloads section. If anyone has any other translation for Freestyle Support Portal available, if you send them to use we can make them available for other users. Download here.

Many thanks to www.zelife.ru for the russian translation.

We have also added a JoomFish content plugin for Freestyle FAQs. If people would like this expanding to cover all of Freestyle Support Portal please let us know. Download it here.

We have been hard at work updating Freestyle Support Portal. It is now at version 1.9.0.1181. Users who have purchased this software can download it here.

A large number of new features and additions have been made since the first 1.9 release. Click the read more link for details on the changes.

We have also been updating our documentation, and work on this is going well. There are still a lot of articles yet to write, but we have made a good start. Please let us know your thoughts on the current progress by opening a support ticket.

We are proud to release a new product, Freestyle Translations Manager.

This is a backend only component that allows you to translate Joomla components without having to mess around with the ini file, and instead use a nice gui!

This is a free product, and is based off the orginal Joomla Translation Manager by Ifan Evans.

Freestyle Translations Manager

A usefull component to help you in translating Joomla and installed components.

More Info Download

Many changes have been made in this version including editing FAQs, Announcements and KB Articles on the front end of your website. A new 'Ticket Groups' system has also been created to allow ticket users to share tickets.

Click read more for details about the changes in v1.9